Thursday, August 12, 2010

The Graff's: 1 City Furniture: 0

We took our non-functional recliner back to City Furniture as they directed us that they would "allow" us to re-select another piece of furniture for equal or greater value minus a restocking fee of $50. They gave me a form that would need to be filled out by the salesperson on the floor. The salesperson informed me that the guys at the loading dock wouldn't "take back our recliner" unless we also had a purchse order for the reselected piece of furniture.

This sounded a little fishy to me. I decided to call their bluff. At the back loading dock, the under-paid gentleman gladly took back the recliner, flinging it across the floor and ripping it in the process. I remarked on his treating it so roughly, and he exclaimed that "the furniture will just go to a charity, it won't be restocked." Apparently poor people don't appreciate brand-new furniture, and apparently the "restocking fee" is just B.S. That figures. Nothing would surprise me from this company at this point.

Now came the waiting game. Would they refund the money to our credit card? Or would they simply keep an in-house account open for us with the amount that we had spent on the recliner? I called our credit card company and informed them that we had returned the merchandise and we were expecting a full refund from City Furniture. (Hogwash, but worth a try anyways.)

Low and behold, yesterday our credit card statement arrived with a full refund credited, including the "restocking fee" that they had threatened to ensue.

Suck it, City Furniture.


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